TERMS AND CONDITIONS

1. AGREEMENT TO TERMS

These Terms and Conditions constitute a legally binding agreement made between you (referred to as “you,” “your,” or “Client”) and Hedayat Safi Transportation LLC, doing business as H&S Limousine (“we,” “us,” “our,” or “Company”), concerning your access to and use of our transportation services and the https://hs-limousine.com website (the “Site”), as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto.

BY BOOKING A RESERVATION, YOU AGREE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY ALL OF THESE TERMS AND CONDITIONS. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS AND CONDITIONS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING OUR SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

By providing payment information via phone, email, text message, or through our booking platform at https://book.mylimobiz.com/v4/hslimousine, you acknowledge that an agreement via email, phone, or online booking platform constitutes a legal binding agreement.

2. COMPANY INFORMATION

Legal Business Name: Hedayat Safi Transportation LLC
Doing Business As (DBA): H&S Limousine
Business Address: 8820 Bronx Ave, Skokie, IL 60077, USA
Phone: +1 (224) 580-6105
Email: [email protected]
Website: https://hs-limousine.com
Service Area: Greater Chicago Metropolitan Area and surrounding regions within 60 miles of our headquarters

3. SERVICES OFFERED

H&S Limousine provides luxury ground transportation services including but not limited to:

Airport Transfers (O’Hare International Airport, Midway International Airport, and other regional airports)
Point-to-Point Transportation
Hourly Charter Services
Corporate Transportation
Special Events Transportation (weddings, proms, concerts, sporting events)
Wine Tours and Sightseeing
Executive Transportation

Our Fleet Includes:

Luxury Sedans
Premium SUVs
Stretch Limousines
Party Buses
Exotic Vehicles (including Ferrari and other luxury sports cars)

All vehicles are professionally maintained, fully insured, and operated by licensed, background-checked chauffeurs.

4. BOOKING AND RESERVATIONS

4.1 How to Book

Reservations can be made through:

Our online booking system at https://book.mylimobiz.com/v4/hslimousine
Phone: +1 (224) 580-6105
Email: [email protected]

4.2 Booking Confirmation

FOR ALL RESERVATIONS, IT IS YOUR (THE CLIENT) RESPONSIBILITY TO LOOK OVER YOUR CONFIRMATION AND ENSURE THAT ALL DETAILS ARE CORRECT. Should a discrepancy be found, you must contact us immediately at +1 (224) 580-6105 or [email protected].

4.3 Advance Booking Requirements

Standard Reservations: Minimum 24 hours advance notice recommended
Peak Season/Special Events: Minimum 48-72 hours advance notice required
Last-Minute Bookings: Subject to availability and may incur additional fees
Exotic Vehicle Rentals: Minimum 72 hours advance notice required

4.4 Reservation Modifications

All modifications to existing reservations must be made at least 4 hours prior to scheduled pickup time. Changes made within 4 hours of pickup may be subject to availability and additional charges.

5. PRICING AND PAYMENT

5.1 Rate Structure

Our pricing is based on:

Hourly Rates: For charter services with minimum hour requirements
Point-to-Point Rates: Flat rates for specific routes (e.g., airport transfers)
Distance-Based Rates: For trips exceeding our standard service area

All quoted prices include:

Professional chauffeur service
Vehicle operational costs
Fuel surcharges
Standard tolls within Greater Chicago area

All quoted prices DO NOT include:

Gratuity/Tips (optional but customary at 20%)
Parking fees at destination venues
Extra stops not included in original itinerary
Wait time charges beyond complimentary allowance
Out-of-area tolls and parking fees

5.2 Payment Methods

We accept payment through our authorized booking platform (Limo Anywhere) which processes:

Major Credit Cards (Visa, Mastercard, American Express, Discover)
Debit Cards
Corporate Accounts (subject to credit approval)

Payment is due in full at the time of booking unless alternative arrangements have been made with corporate accounts.

5.3 Deposit and Payment Terms

Standard Reservations: Full payment or authorized credit card hold required at booking
Hourly Charters (4+ hours): 50% deposit required, balance due 48 hours before service
Large Events/Multiple Vehicles: 50% deposit required, balance due 72 hours before service
Corporate Accounts: Net 30 terms available upon credit approval

5.4 Additional Charges

The following may result in additional charges to your final invoice:

Wait time beyond complimentary period
Additional stops not included in original booking
Overtime (exceeding reserved hours)
Cleaning fees for excessive mess or damage
Smoking violations ($250 minimum fee)
Tolls outside Greater Chicago area
Parking fees at venues
Traffic delays causing significant overtime

6. WAIT TIME POLICY

6.1 Complimentary Wait Time

Airport Pickups:

Domestic Flights: 60 minutes free wait time from actual flight landing time
International Flights: 90 minutes free wait time from actual flight landing time
Wait time begins when aircraft lands, not scheduled arrival time
Flight tracking is complimentary; we monitor all flights automatically

All Other Pickups (Hotels, Residences, Venues, Corporate Offices):

15 minutes complimentary wait time from scheduled pickup time

6.2 Charges for Excessive Wait Time

After the complimentary wait time period expires:

Charged at the hourly rate (prorated per minute)
Example: If hourly rate is $90/hour, wait time is charged at $1.50 per minute
Wait time charges will be added to your final invoice and charged to the payment method on file

6.3 No-Shows

If client is not present after:

Airport pickups: 90 minutes after flight landing (international) or 60 minutes (domestic)
Other pickups: 30 minutes after scheduled time

The reservation will be considered a NO-SHOW and full fare will be charged with no refund.

7. CANCELLATION AND REFUND POLICY

7.1 Standard Cancellation Policy

Cancellations made 4 hours or more prior to scheduled pickup time:

Full refund minus processing fees (3% of total booking)
OR credit toward future service (100% of payment)

Cancellations made less than 4 hours prior to scheduled pickup time:

50% of total fare will be charged as cancellation fee
Remaining 50% refunded to original payment method within 5-7 business days

Cancellations made less than 1 hour prior or No-Shows:

100% of total fare charged, no refund

7.2 Weather-Related Cancellations

In case of severe weather conditions that make travel unsafe:

Client may cancel or reschedule without penalty if cancellation is made at least 2 hours prior to scheduled pickup
Decision regarding service safety is at the sole discretion of H&S Limousine management
If Company cancels service due to unsafe conditions, full refund issued

7.3 Special Event Cancellations

For weddings, proms, concerts, sporting events, or any multi-vehicle bookings:

72 hours advance notice required for cancellation to receive refund
Cancellations within 72 hours: Full fare charged, no refund
This policy applies due to the specialized nature and limited availability of these services

7.4 How to Cancel

All cancellations must be made by:

Phone: +1 (224) 580-6105
Email: [email protected] (cancellation confirmation will be sent)

Cancellations must be acknowledged by H&S Limousine staff to be valid. Please ensure you receive confirmation of your cancellation request.

8. CHAUFFEUR AND VEHICLE ASSIGNMENT

8.1 Vehicle Selection

While we make every effort to provide the specific vehicle requested at time of booking, H&S Limousine reserves the right to substitute a vehicle of equal or greater value if mechanical issues, accidents, or other unforeseen circumstances arise.

8.2 Chauffeur Assignment

All chauffeurs are professionally licensed, insured, and background-checked
Chauffeur assignments are made by Company management based on availability and expertise
Specific chauffeur requests cannot be guaranteed but will be accommodated when possible

8.3 Vehicle Standards

All vehicles in our fleet:

Are professionally detailed before each service
Undergo regular mechanical maintenance and safety inspections
Are fully insured and compliant with all Illinois Department of Transportation regulations
Contain complimentary amenities (bottled water, climate control, premium sound system)

9. PASSENGER RESPONSIBILITIES AND CONDUCT

9.1 Passenger Capacity

YOU MUST NOT EXCEED THE LEGAL PASSENGER CAPACITY OF THE VEHICLE. Exceeding capacity is:

Illegal and unsafe
Grounds for immediate service termination without refund
May result in additional liability for the client

9.2 Prohibited Conduct

The following behaviors are STRICTLY PROHIBITED and will result in immediate termination of service without refund:

Smoking: Smoking of any kind (cigarettes, cigars, vaping, cannabis) is prohibited in all vehicles. Violation results in minimum $250 cleaning fee.

Illegal Substances: Possession or use of illegal drugs will result in immediate service termination and notification of law enforcement.

Alcohol Consumption:

Open containers are prohibited in Sedans and SUVs (Illinois law)
Alcohol is permitted in Stretch Limousines and Party Buses for passengers 21+ only
Intoxicated passengers causing disturbance may be refused service
Underage drinking will not be tolerated and may result in law enforcement notification

Damage to Vehicle:

Client is financially responsible for any damage to vehicle interior, exterior, or equipment
Excessive mess, stains, or damage will result in cleaning/repair charges
Intentional damage may result in criminal charges

Disrespectful or Threatening Behavior:

Verbal or physical abuse toward chauffeur or other passengers will not be tolerated
Chauffeur has the right to terminate service immediately if feeling unsafe
No refund will be issued for service terminated due to passenger misconduct

9.3 Child Safety Seats

Illinois law requires appropriate child restraint systems for children under 8 years old
Client is responsible for providing and installing child safety seats
H&S Limousine does not provide child safety seats
Failure to provide appropriate restraints may result in refusal of service

9.4 Unaccompanied Minors

Passengers under 18 years of age must be accompanied by a parent or legal guardian unless:

Written authorization is provided prior to service
Special arrangements are made for supervised events (proms, school functions)

10. LUGGAGE AND PERSONAL BELONGINGS

10.1 Luggage Capacity

Each vehicle has specific luggage capacity limits:

Sedans: 2-3 large suitcases, 2-3 carry-ons
SUVs: 4-5 large suitcases, 4-5 carry-ons
Stretch Limousines: 3-4 large suitcases (limited trunk space)
Party Buses: Varies by vehicle size

IT IS CLIENT’S RESPONSIBILITY TO INFORM US OF LUGGAGE QUANTITIES AT TIME OF BOOKING to ensure appropriate vehicle is dispatched.

10.2 Liability for Personal Belongings

H&S Limousine is not responsible for lost, stolen, damaged, or forgotten personal belongings. While our chauffeurs make every reasonable effort to help with luggage and remind passengers to check for belongings, ultimate responsibility rests with the passenger.

If items are left in the vehicle:

Report lost items immediately to +1 (224) 580-6105 or [email protected]
Found items will be held for 30 days
Client responsible for pickup or shipping costs of returned items
H&S Limousine cannot guarantee recovery of lost items

10.3 Prohibited Items

The following items are PROHIBITED in all vehicles:

Weapons or firearms (except authorized law enforcement with proper credentials)
Explosives or flammable materials
Illegal substances
Hazardous materials
Items that could damage vehicle interior

11. FLIGHT DELAYS AND TRAVEL TIME

11.1 Flight Monitoring

For airport pickups, H&S Limousine automatically monitors flight status at no additional charge. If your flight is delayed:

Chauffeur will adjust pickup time automatically
No need to contact us unless flight changes to different day
Complimentary wait time begins when flight actually lands

11.2 Traffic and Unforeseen Delays

TRAVEL TIME IS AN ESTIMATE WHEN BOOKING. Actual travel time can be affected by:

Traffic congestion
Weather conditions
Road construction
Accidents or road closures
Special events causing road closures

H&S Limousine is not responsible for delays caused by circumstances beyond our control. We recommend:

Booking with adequate buffer time for time-sensitive appointments
Allowing extra time during rush hours (7-9 AM, 4-7 PM)
Adding buffer time for major events, concerts, or sporting events

11.3 Hourly Service Overtime

For hourly charter reservations:

Overtime begins after contracted hours expire
Overtime is charged at the hourly rate (prorated per minute)
All hours are portal to portal (from time chauffeur leaves garage until return to garage)
Travel time to first pickup location and from final drop-off back to garage is included in hourly charges

Example: If you book 4 hours starting at 6:00 PM:

Service ends at 10:00 PM
Any time after 10:00 PM is overtime
Even if traffic delays cause late return, overtime charges apply

12. ROUTE SELECTION AND STOPS

12.1 Route Determination

Unless client requests specific route:

Chauffeur will select most efficient route based on traffic, weather, and road conditions
GPS and real-time traffic monitoring used to optimize travel time
Chauffeur’s route selection is final

12.2 Additional Stops

All additional stops not included in original booking must be communicated at time of reservation.

Additional stops include:

Picking up additional passengers
Stops for food, beverages, or shopping
Multiple drop-off locations
Any deviation from original itinerary

Charges for additional stops:

Point-to-point reservations: $25-$50 per additional stop depending on duration
Hourly reservations: Included in hourly time
Excessive delays at stops may result in additional charges

12.3 Multiple Pickup Locations

If booking requires multiple pickup locations:

All addresses and pickup times must be provided at time of booking
Additional coordination fees may apply for complex multi-stop itineraries
15-minute wait time per stop; additional wait time charged accordingly

13. GRATUITY AND SERVICE CHARGES

13.1 Gratuity Policy

Gratuity (tips) for chauffeurs is OPTIONAL but customary at 20% of the base fare.

Gratuity is NOT automatically included in quoted prices unless explicitly stated
Gratuity can be added at time of booking or paid directly to chauffeur (cash or card)
Tips may be included in final billing if requested
All gratuity goes 100% to the chauffeur

13.2 Outstanding Service

If your chauffeur provides exceptional service, additional gratuity is always appreciated and may be:

Added to final invoice by contacting our office
Paid directly to chauffeur in cash
Added via our online payment system after service completion

14. INSURANCE AND LIABILITY

14.1 Company Insurance

Hedayat Safi Transportation LLC maintains:

Commercial Auto Liability Insurance as required by Illinois law
Commercial General Liability Insurance
Workers’ Compensation Insurance for all employees
Comprehensive and Collision coverage on all vehicles

14.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

H&S Limousine and its owners, officers, employees, chauffeurs, agents, and affiliates shall not be liable for:

Indirect, incidental, special, consequential, or punitive damages arising from use of our services
Loss of profits, revenue, data, or business opportunities
Missed flights, appointments, meetings, or events due to traffic, weather, vehicle mechanical failure, or other circumstances beyond our reasonable control
Personal injury not directly caused by negligence of H&S Limousine or its chauffeurs
Property damage to items left in vehicles or items not directly caused by our negligence
Third-party actions including but not limited to accidents caused by other drivers

MAXIMUM LIABILITY: In any event, H&S Limousine’s total liability to Client shall not exceed the total amount paid by Client for the specific service in question.

14.3 Client Indemnification

Client agrees to indemnify, defend, and hold harmless H&S Limousine from any claims, damages, losses, or expenses (including attorney fees) arising from:

Client’s violation of these Terms and Conditions
Client’s illegal activities or misconduct
Damage to vehicle caused by Client or Client’s guests
Third-party claims arising from Client’s actions

15. FORCE MAJEURE

H&S Limousine shall not be held liable for failure to perform services due to circumstances beyond our reasonable control, including but not limited to:

Natural disasters (severe weather, flooding, earthquakes, etc.)
Government actions or restrictions
Terrorism or civil unrest
Labor strikes or disputes
Pandemics or public health emergencies
Widespread power outages or communication failures
Vehicle mechanical failure due to manufacturing defects

In such events:

Service may be canceled or rescheduled without penalty to either party
Full refund will be issued if service cannot be rescheduled
Company will make reasonable efforts to provide alternative transportation if available

16. PRIVACY AND DATA PROTECTION

Your personal information is collected, stored, and used in accordance with our Privacy Policy available at https://hs-limousine.com/privacy-policy.

By using our services, you consent to:

Collection of personal information necessary for service delivery
Storage of payment information through our secure booking platform
Communication via phone, email, or SMS regarding your reservation
Use of GPS tracking for chauffeur dispatch and service optimization

We never sell or share your personal information with third parties for marketing purposes.

17. DISPUTE RESOLUTION

17.1 Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the State of Illinois, without regard to its conflict of law provisions.

17.2 Jurisdiction and Venue

Any legal action or proceeding arising out of or relating to these Terms and Conditions shall be brought exclusively in the state or federal courts located in Cook County, Illinois, and both parties consent to the jurisdiction of such courts.

17.3 Informal Resolution

Before initiating formal legal proceedings, both parties agree to attempt informal resolution by:

Contacting H&S Limousine management at [email protected]
Providing detailed description of the dispute
Allowing 14 business days for Company response and resolution attempt

17.4 Arbitration

If informal resolution fails, any dispute shall be resolved through binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association.

Arbitration shall take place in Chicago, Illinois
Each party shall bear their own costs and fees
Arbitrator’s decision is final and binding
Class action lawsuits are prohibited

17.5 Exceptions to Arbitration

Either party may seek injunctive relief in court for:

Protection of intellectual property rights
Collection of unpaid fees
Emergency relief where arbitration would be inadequate

18. INTELLECTUAL PROPERTY

18.1 Company Trademarks

All content on https://hs-limousine.com including but not limited to:

Company name and logo
Website design and layout
Text, graphics, photographs
Software and code

are the exclusive property of Hedayat Safi Transportation LLC and are protected by United States and international copyright, trademark, and intellectual property laws.

18.2 Prohibited Uses

You may not:

Reproduce, distribute, or display Company content without written permission
Use Company name or logo for commercial purposes
Frame or link to our website in a misleading manner
Reverse engineer or copy website functionality

19. BOOKING PLATFORM AND TECHNOLOGY

19.1 Limo Anywhere Platform

Our booking system is powered by Limo Anywhere, a third-party service provider. By making a reservation, you also agree to:

Limo Anywhere’s Terms of Service
Limo Anywhere’s Privacy Policy
PCI-DSS compliant payment processing standards

19.2 Technical Requirements

To use our online booking system, you must:

Have a compatible web browser (Chrome, Safari, Firefox, Edge)
Enable cookies and JavaScript
Provide accurate email address for confirmation
Maintain security of your booking confirmation and reference numbers

19.3 System Availability

While we strive for 24/7 availability:

Booking system may be temporarily unavailable for maintenance
During system downtime, reservations can be made via phone or email
We are not liable for losses resulting from system unavailability

20. MODIFICATIONS TO TERMS

20.1 Right to Modify

H&S Limousine reserves the right to modify, amend, or update these Terms and Conditions at any time. Changes will be effective:

Immediately upon posting to https://hs-limousine.com
For existing reservations, original terms at time of booking apply
For new reservations, current posted terms apply

20.2 Notification of Changes

Material changes to Terms and Conditions will be communicated via:

Website notification banner
Email to registered customers (if applicable)
Updated “Last Modified” date at top of this document

20.3 Continued Use Constitutes Acceptance

Your continued use of our services after changes are posted constitutes acceptance of modified terms.

21. SEVERABILITY

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction:

The invalid provision shall be modified to the minimum extent necessary to make it valid
All other provisions shall remain in full force and effect
The overall intent and purpose of this agreement shall be preserved

22. ENTIRE AGREEMENT

These Terms and Conditions, together with our Privacy Policy, Refund Policy, and any written agreements or quotes, constitute the entire agreement between Client and H&S Limousine regarding use of our services.

This agreement supersedes all prior:

Verbal communications
Email exchanges
Previous versions of terms
Industry customs or practices

Any modifications must be made in writing and signed by authorized Company representative.

23. WAIVER

Failure by H&S Limousine to enforce any provision of these Terms and Conditions shall not constitute a waiver of:

That provision
Future enforcement rights
Any other provision

All rights and remedies remain available to the Company at all times.

24. CUSTOMER FEEDBACK AND REVIEWS

24.1 Feedback Welcome

We value your feedback and encourage you to:

Leave reviews on Google, Yelp, or other platforms
Contact us directly with suggestions or concerns
Provide testimonials for marketing use (with your permission)

24.2 Complaint Resolution

If you are dissatisfied with any aspect of our service:

Contact us immediately at +1 (224) 580-6105 or [email protected]
Provide specific details of your concern
Allow us reasonable opportunity to resolve the issue
Management will respond within 24-48 business hours

24.3 False or Defamatory Reviews

While we welcome honest feedback:

False, misleading, or defamatory statements may result in legal action
Reviews must be based on actual service experience
We reserve the right to respond publicly to inaccurate reviews

25. SPECIAL SERVICES AND CUSTOM REQUESTS

25.1 Custom Decorations

For special events (weddings, proms, anniversaries):

Custom decorations can be arranged with advance notice (72+ hours)
Additional fees may apply depending on complexity
Client must specify decoration preferences at time of booking
Company not responsible for removing decorations after service

25.2 Special Amenities

Available upon request with advance notice:

Champagne or wine service (for 21+ passengers, Stretch Limos/Party Buses only)
Special music playlists or entertainment systems
Red carpet service
Custom signage
Floral arrangements

Additional charges may apply. All requests must be confirmed in writing.

25.3 Corporate Accounts and Billing

Corporate clients may establish accounts with:

Net 30 payment terms (subject to credit approval)
Monthly invoicing
Dedicated account manager
Volume discounts for frequent service

Contact [email protected] for corporate account application.

26. CONTACT INFORMATION

For Questions, Bookings, or Concerns:

Hedayat Safi Transportation LLC (H&S Limousine)

Address:
8820 Bronx Ave
Skokie, IL 60077
USA

Phone: +1 (224) 580-6105
Email: [email protected]
Website: https://hs-limousine.com
Online Booking: https://book.mylimobiz.com/v4/hslimousine

Business Hours:
Available 24/7 for reservations and emergencies
Office Hours: Monday-Friday, 8:00 AM – 6:00 PM CST

27. ACKNOWLEDGMENT

BY COMPLETING A BOOKING OR USING H&S LIMOUSINE SERVICES, YOU ACKNOWLEDGE THAT:

✅ You have read and understood these Terms and Conditions in their entirety
✅ You agree to be bound by all provisions contained herein
✅ You are of legal age (18+) to enter into this binding contract
✅ All information provided during booking is accurate and complete
✅ You accept financial responsibility for the service and any additional charges incurred
✅ You understand and accept our cancellation and refund policies
✅ You agree to conduct yourself appropriately and respectfully during service

Thank you for choosing H&S Limousine. We look forward to providing you with exceptional luxury transportation service.

Document Version: 1.0
Effective Date: December 23, 2025
Last Updated: December 23, 2025

ACCEPTABLE USE POLICY