PRIVACY POLICY

1. INTRODUCTION

Hedayat Safi Transportation LLC, doing business as H&S Limousine (“we,” “us,” “our,” or “Company”), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://hs-limousine.com, use our booking platform at https://book.mylimobiz.com/v4/hslimousine, or engage our luxury transportation services.

BY USING OUR SERVICES OR PROVIDING YOUR INFORMATION, YOU CONSENT TO THE PRACTICES DESCRIBED IN THIS PRIVACY POLICY.

If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

2. INFORMATION WE COLLECT

We collect information that you provide directly to us, information we obtain automatically when you use our services, and information from third-party sources.

2.1 Personal Information You Provide

When you book a reservation or contact us, we may collect:

Contact Information:

• Full name (first and last)
• Phone number (mobile and/or landline)
• Email address
• Mailing address (if applicable)

Booking Information:

• Pickup location and address
• Destination address
• Date and time of service
• Number of passengers
• Special requests or requirements
• Flight information (for airport pickups)
• Corporate affiliation or company name (if applicable)

Payment Information:

• Credit card or debit card information
• Billing address
• Payment method preferences
• Transaction history

Account Information (if you create an account):

• Username and password
• Booking history
• Saved addresses and preferences
• Communication preferences

Communication Records:

• Email correspondence
• Text messages (SMS)
• Phone call records
• Chat transcripts
• Customer service interactions

2.2 Information Collected Automatically

When you access our website or use our services, we automatically collect:

Device Information:

• IP address
• Browser type and version
• Operating system
• Device type (mobile, tablet, desktop)
• Screen resolution

Usage Information:

• Pages visited on our website
• Time spent on pages
• Links clicked
• Referring website
• Date and time of visit
• Booking funnel progression

Location Information:

• GPS coordinates (if using mobile device with location services enabled)
• Pickup and drop-off locations
• Real-time location during active service (for safety and service optimization)

Cookies and Tracking Technologies:

• We use cookies, web beacons, and similar technologies to enhance user experience
• See Section 7 for detailed information about cookies

2.3 Information from Third-Party Sources

We may receive information from:

Limo Anywhere (Our Booking Platform):

• Booking details
• Payment processing information
• Customer account data

Social Media Platforms:

• If you interact with us on Facebook, Instagram, LinkedIn, or other platforms
• Publicly available profile information

Corporate Clients:

• Employee names and contact information for corporate account bookings
• Billing and payment information

Background Check Services:

• For chauffeur verification purposes only
• This information is not shared or sold

3. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

3.1 Service Delivery

• Process and fulfill reservations: Dispatching appropriate vehicle, assigning chauffeur, coordinating pickup/drop-off
• Communicate with you: Booking confirmations, service updates, chauffeur arrival notifications
• Flight tracking: Monitoring flight delays for airport pickups
• GPS navigation: Real-time routing and traffic optimization
• Payment processing: Charging payment methods, issuing invoices and receipts

3.2 Customer Support

• Responding to inquiries, questions, and concerns
• Resolving complaints or service issues
• Following up after service completion
• Maintaining communication records for quality assurance

3.3 Service Improvement

• Analyzing usage patterns and customer preferences
• Identifying areas for service enhancement
• Training chauffeurs based on customer feedback
• Optimizing routes and dispatch efficiency
• Developing new services and features

3.4 Marketing and Communications

• Sending promotional offers and special deals (with your consent)
• Newsletter updates about new services or company news
• Birthday or anniversary greetings
• Loyalty program communications (if applicable)
• Customer satisfaction surveys

You can opt out of marketing communications at any time (see Section 10).

3.5 Legal and Safety Purposes

• Complying with legal obligations and regulations
• Protecting against fraud, unauthorized transactions, and criminal activity
• Enforcing our Terms and Conditions
• Responding to legal requests from law enforcement or government authorities
• Ensuring passenger and chauffeur safety during service
• Investigating accidents or incidents

3.6 Business Operations

• Accounting and financial record-keeping
• Tax reporting and compliance
• Insurance claims and documentation
• Corporate account management
• Business analytics and reporting

4. HOW WE SHARE YOUR INFORMATION

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We only share your information in the following circumstances:

4.1 Service Providers and Business Partners

We share information with trusted third-party service providers who assist us in operating our business:

Limo Anywhere (Booking Platform):

• Processes reservations and payments
• Stores customer account information
• Provides booking management tools
• Subject to their own privacy policy and PCI-DSS compliance

Payment Processors:

• Credit card processing and payment gateway services
• Fraud detection and prevention
• PCI-DSS compliant security standards

Communication Services:

• Email service providers (for sending confirmations and updates)
• SMS/text messaging platforms (for pickup notifications)
• Phone and VoIP services

Technology Partners:

• Website hosting and maintenance
• GPS and mapping services
• Analytics and reporting tools
• Customer relationship management (CRM) systems

All service providers are contractually obligated to:

• Use your information only for specified purposes
• Maintain confidentiality and security
• Comply with applicable privacy laws

4.2 Corporate Clients

For corporate account bookings:

• We share booking details and invoices with the company paying for service
• Corporate administrators may access employee transportation records
• This is necessary for billing and expense management purposes

4.3 Chauffeurs

We share limited information with assigned chauffeurs:

• Passenger name and phone number
• Pickup location and destination
• Number of passengers and luggage
• Special requests (accessibility needs, child seats, etc.)
• Flight information (for airport pickups)

Chauffeurs are contractually prohibited from:

• Using customer information for personal purposes
• Sharing information with unauthorized parties
• Contacting customers after service completion (unless service-related)

4.4 Legal Requirements

We may disclose your information when required by law or to protect our rights:

• Legal Process: Subpoenas, court orders, warrants, or legal proceedings
• Law Enforcement: Responding to government or police requests
• Safety and Security: Preventing fraud, investigating security incidents, protecting against harm
• Rights Protection: Enforcing our Terms and Conditions, protecting intellectual property
• Business Transactions: In connection with mergers, acquisitions, or asset sales (with continued privacy protection)

4.5 With Your Consent

We may share your information with third parties when you provide explicit consent, such as:

• Referring a friend or family member
• Posting testimonials or reviews (with your permission)
• Participating in partner promotions or loyalty programs

5. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

5.1 Retention Periods

Active Customer Accounts:

• Information retained as long as account is active
• Plus 7 years after last transaction (for tax and legal compliance)

Booking Records:

• Transaction details retained for 7 years (IRS requirements)
• Customer service communications retained for 3 years

Marketing Communications:

• Contact information retained until you opt out
• Removed from marketing lists within 10 business days of opt-out request

Payment Information:

• Credit card details stored securely through PCI-compliant payment processor
• Not stored on our servers
• Transaction records retained for 7 years

Website Usage Data:

• Analytics data retained for 26 months
• Cookie data retained according to cookie settings (see Section 7)

5.2 Data Deletion

After retention periods expire:

• Personal information is securely deleted or anonymized
• Backup systems purged according to regular backup cycles
• Physical records destroyed through secure shredding

You may request deletion of your information (see Section 10 – Your Privacy Rights).

6. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, alteration, or disclosure.

6.1 Security Measures

Technical Safeguards:

• SSL/TLS encryption for all data transmissions on our website
• Secure HTTPS protocol for booking platform
• Encrypted storage of sensitive information
• Regular security audits and vulnerability assessments
• Firewalls and intrusion detection systems
• Secure backup systems with encryption

Administrative Safeguards:

• Access controls limiting employee access to personal information
• Background checks for all employees with data access
• Confidentiality agreements with employees and contractors
• Regular privacy and security training
• Incident response procedures

Physical Safeguards:

• Secure office facilities with restricted access
• Locked filing cabinets for physical records
• Secure disposal of documents (shredding)
• Device encryption for laptops and mobile devices

Payment Security:

• PCI-DSS compliant payment processing through Limo Anywhere
• Tokenization of credit card information
• No storage of full credit card numbers on our systems

6.2 Limitations

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure.

We cannot guarantee absolute security and are not responsible for:

• Unauthorized access due to factors beyond our reasonable control
• Security breaches at third-party service providers
• Information you voluntarily share in public forums

In the event of a data breach:

• We will notify affected individuals as required by law
• Notification will include nature of breach, information compromised, and steps being taken
• We will cooperate with authorities and affected parties to mitigate harm

7. COOKIES AND TRACKING TECHNOLOGIES

7.1 What Are Cookies?

Cookies are small text files placed on your device when you visit our website. They help us recognize your browser and capture certain information.

7.2 Types of Cookies We Use

Essential Cookies (Required):

• Enable core website functionality
• Maintain booking session information
• Remember items in your booking cart
• Security and authentication
• These cannot be disabled as website would not function properly

Performance Cookies (Optional):

• Analyze how visitors use our website
• Track page views and navigation patterns
• Identify popular content and pages
• Help us improve website performance
• Google Analytics and similar services

Functionality Cookies (Optional):

• Remember your preferences and settings
• Auto-fill forms with previously entered information
• Language and region preferences
• Enhanced user experience features

Marketing Cookies (Optional):

• Track your browsing across websites
• Deliver targeted advertisements
• Measure effectiveness of marketing campaigns
• Retargeting and remarketing
• Facebook Pixel, Google Ads, and similar services

7.3 Managing Cookies

You can control cookies through:

Browser Settings:

• Most browsers allow you to refuse cookies or delete existing cookies
• Instructions available in browser help menu
• Chrome, Safari, Firefox, Edge all have cookie management options

Our Website:

• Cookie consent banner on first visit
• Cookie preference center (if available)

Third-Party Opt-Outs:

• Google Analytics opt-out: https://tools.google.com/dlpage/gaoptout
• NAI opt-out: http://www.networkadvertising.org/choices/
• DAA opt-out: http://www.aboutads.info/choices/

Note: Disabling cookies may affect website functionality and limit your ability to use certain features.

7.4 Do Not Track (DNT)

Our website does not currently respond to “Do Not Track” browser signals. We follow this Privacy Policy regardless of DNT settings.

8. THIRD-PARTY WEBSITES AND LINKS

Our website may contain links to third-party websites, including:

• Social media platforms (Facebook, Instagram, LinkedIn)
• Partner businesses
• Industry associations
• Review sites (Google, Yelp, TripAdvisor)

We are not responsible for the privacy practices of third-party websites. We encourage you to read their privacy policies before providing any information.

This Privacy Policy applies only to information collected by H&S Limousine through our website and services.

9. CHILDREN’S PRIVACY

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

If we become aware that we have collected information from a child under 18:

• We will delete the information as quickly as possible
• We will not use or share the information
• Parents or guardians should contact us immediately if they believe a child has provided information

Contact us at: [email protected] or +1 (224) 580-6105

10. YOUR PRIVACY RIGHTS

Depending on your location, you may have certain rights regarding your personal information.

10.1 Rights for All Users

Access: You may request a copy of the personal information we hold about you

Correction: You may request correction of inaccurate or incomplete information

Deletion: You may request deletion of your personal information (subject to legal retention requirements)

Opt-Out of Marketing: You may unsubscribe from promotional emails or SMS messages at any time

Data Portability: You may request your information in a portable format (CSV or PDF)

10.2 California Residents (CCPA Rights)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to Know:

• Categories of personal information collected
• Sources of information
• Business purposes for collection
• Third parties with whom information is shared

Right to Delete:

• Request deletion of personal information (with certain exceptions)

Right to Opt-Out of Sale:

• We do not sell personal information
• No opt-out necessary

Right to Non-Discrimination:

• We will not discriminate against you for exercising your CCPA rights
• No denial of service, different prices, or reduced quality

Authorized Agent:

• You may designate an authorized agent to make requests on your behalf
• Written authorization required

10.3 European Residents (GDPR Rights)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR):

Legal Basis for Processing:

• Contract Performance: Processing necessary to fulfill transportation services
• Legitimate Interests: Service improvement, fraud prevention, business operations
• Consent: Marketing communications (you may withdraw consent at any time)
• Legal Obligations: Compliance with laws and regulations

Additional GDPR Rights:

• Right to object to processing
• Right to restrict processing
• Right to data portability
• Right to lodge complaint with supervisory authority

International Data Transfers:

• Your information may be transferred to and processed in the United States
• We use appropriate safeguards for international transfers

10.4 How to Exercise Your Rights

To make a privacy request:

📧 Email: [email protected]
📞 Phone: +1 (224) 580-6105
📝 Mail: Hedayat Safi Transportation LLC, 8820 Bronx Ave, Skokie, IL 60077, USA

Include in your request:

• Your full name
• Email address and phone number used for booking
• Specific request (access, deletion, correction, etc.)
• Verification information (booking reference number or last transaction date)

Response Time:

• We will respond to verified requests within 30 days (45 days for complex requests)
• We may require additional information to verify your identity
• No fee for first request; reasonable fee may apply for excessive or repetitive requests

10.5 Opt-Out of Marketing Communications

To unsubscribe from marketing emails:

• Click “Unsubscribe” link at bottom of any promotional email
• Email [email protected] with subject “Unsubscribe”
• Call +1 (224) 580-6105 and request removal

To opt out of SMS messages:

• Reply “STOP” to any text message
• Contact us at [email protected]

Note: You will continue to receive transactional messages (booking confirmations, service updates) even after opting out of marketing.

11. CALIFORNIA SHINE THE LIGHT LAW

Under California Civil Code Section 1798.83 (Shine the Light law), California residents may request information about disclosure of personal information to third parties for direct marketing purposes.

We do not share personal information with third parties for their direct marketing purposes.

If you have questions, contact us at [email protected].

12. UPDATES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect:

• Changes in our information practices
• Changes in applicable laws and regulations
• New services or features
• Feedback from customers or regulators

12.1 Notification of Changes

Material changes will be communicated through:

• Prominent notice on our website
• Email notification to registered users
• Updated “Last Updated” date at top of this policy

12.2 Your Acceptance

Continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.

If you do not agree with changes, please discontinue use of our services and contact us to delete your information.

13. CONTACT INFORMATION

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices:

Hedayat Safi Transportation LLC (H&S Limousine)

📍 Privacy Officer
8820 Bronx Ave
Skokie, IL 60077
USA

📞 Phone: +1 (224) 580-6105
📧 Email: [email protected]
🌐 Website: https://hs-limousine.com

Response Time: We aim to respond to all privacy inquiries within 2-3 business days.

14. CONSENT

BY USING OUR WEBSITE, BOOKING PLATFORM, OR SERVICES, YOU ACKNOWLEDGE THAT:

✅ You have read and understood this Privacy Policy
✅ You consent to the collection, use, and sharing of your information as described
✅ You understand your privacy rights and how to exercise them
✅ You agree to receive transactional communications necessary for service delivery

For marketing communications, we will obtain separate opt-in consent as required by law.

Thank you for trusting H&S Limousine with your personal information. We are committed to protecting your privacy and providing exceptional service.

Document Version: 1.0
Effective Date: December 23, 2025
Last Updated: December 23, 2025